Problem Identification and Needs Assessment
Lesson: Finding Problems and Understanding Needs
In science and engineering, people look around carefully to find things that are hard, unsafe, or not working well. Then they think about what people need to make life better.
This is called problem identification and needs assessment. That means we first notice a problem, and then we figure out what is needed to help solve it.
Engineers are people who design and build helpful things. Before they make something, they ask: What is the problem? and What do people need?
Introduction: Look, Notice, and Think
Sometimes a problem is easy to see. A floor is wet and someone could slip. A backpack is too heavy to carry. A classroom has no place to put crayons.
Sometimes a need is something people are missing. Maybe a child needs a way to reach the sink. Maybe a pet needs clean water. Maybe people need a safer way to cross a street.
When we look closely at the world around us, we can find problems that need solutions.
Main Teaching Point 1: What is a problem?
A problem is something that is not working well, is hard to do, or could hurt someone.
- Something is too hard to use.
- Something is unsafe.
- Something is missing.
- Something takes too much time or makes a big mess.
We can find problems by using our eyes and ears and by thinking carefully about what we see.
We can ask:
- What is not working?
- What is hard to do?
- What could be unsafe?
- What is missing?
Main Teaching Point 2: What is a need?
A need is something a person must have to be safe, healthy, or able to do a job.
Needs are different from wants. A need is important. A want is something nice to have.
- Need: a lid for a paint cup so paint does not spill
- Want: a paint cup with stars on it
When we think about needs, we ask:
- Who needs help?
- What do they need?
- Why do they need it?
Main Teaching Point 3: Observe the environment
Observe means to look very carefully. We can observe the classroom, playground, home, or school.
When we observe, we notice details.
- Is something broken?
- Is something in the way?
- Is something hard to reach?
- Is something dangerous?
Good observers do not guess too fast. They look first. They think next.
For example, if water keeps spilling near the sink, the problem is not just "water." The real problem might be that the paper towels are too far away, or the sink splashes too much.
Main Teaching Point 4: Identify who the problem affects
After we find a problem, we think about who it affects.
- Does it affect one child?
- Does it affect the whole class?
- Does it affect families or pets?
This helps us understand the need better. If many people have the same problem, it may be important to solve.
Main Teaching Point 5: Say the problem clearly
It helps to say the problem in a clear sentence.
We can use this frame:
The problem is...
- The problem is our books fall off the shelf.
- The problem is students cannot reach the soap.
- The problem is toys are left on the floor and people can trip.
Then we can say the need:
People need...
- People need a way to keep books standing up.
- People need a safe way to reach the soap.
- People need a place to put toys away.
Main Teaching Point 6: Some problems are safety problems
Some problems can cause accidents. These are safety hazards. A safety hazard is something that could hurt someone.
- A wet floor
- Sharp edges
- Toys on stairs
- A loose chair leg
If we notice a safety problem, we should tell a grown-up right away.
Main Teaching Point 7: Some problems are about making things work better
Not all problems are dangerous. Some things are just slow, messy, or hard to use.
- Pencils roll off desks.
- Markers dry out because caps are lost.
- Lunch boxes get mixed up.
These are problems too. Engineers can design things to help.
Worked Example 1: A simple classroom problem
Let us look at the art table. Crayons keep falling on the floor.
Step 1: What do we observe?
- Crayons are on the table.
- The table gets bumped.
- Crayons roll off.
Step 2: What is the problem?
The problem is crayons fall on the floor.
Step 3: Who does it affect?
It affects the children using crayons and the teacher who has to pick them up.
Step 4: What is the need?
People need a way to keep crayons in one place.
Step 5: Could we design something?
Yes. We could design a crayon holder.
Worked Example 2: A safety problem
Now let us look near the sink. Water is on the floor.
Step 1: What do we observe?
- The floor is wet.
- Children walk there.
- Someone could slip.
Step 2: What is the problem?
The problem is the wet floor is not safe.
Step 3: Who does it affect?
It affects everyone who walks by the sink.
Step 4: What is the need?
People need a safer way to keep the floor dry.
Step 5: What should we do first?
Tell a grown-up. Safety problems need quick help.
Worked Example 3: A harder example with a missing tool
In the reading corner, books keep falling over because the shelf is wide and the books are few.
Step 1: What do we observe?
- The books do not stand up well.
- They slide and tip over.
- Students have trouble finding books.
Step 2: What is the problem?
The problem is the books fall over and are hard to use.
Step 3: Who does it affect?
It affects students who want to choose books.
Step 4: What is the need?
Students need a way to keep books standing up.
Step 5: What might be designed?
A book divider or a small book holder could help.
Worked Example 4: Looking carefully before deciding
At recess, children are waiting a long time for turns at the ball box.
At first, someone might say, "We need more balls." But let us observe carefully.
Step 1: What do we observe?
- The line is long.
- The box is hard to open.
- Only one child can reach inside at a time.
Step 2: What is the problem?
The problem may be that the box is hard to use, not only that there are too few balls.
Step 3: What is the need?
Children need an easier way to get the balls.
Step 4: Why is careful observing important?
Because if we do not look closely, we may try to solve the wrong problem.
How to Identify a Problem and a Need
- Look around carefully.
- Notice what is hard, unsafe, messy, or missing.
- Say the problem in a clear sentence.
- Think about who is affected.
- Say what people need.
- Then think about a design that could help.
Helpful sentence starters
- I notice...
- The problem is...
- This affects...
- People need...
- A design could help by...
Quick Practice
Read each one and think: What is the problem? What is the need?
- Lunch bags all look the same, so children grab the wrong one.
- Rain boots drip water by the door.
- Blocks are mixed together, and it takes a long time to find the right one.
Possible answers:
- The problem is lunch bags get mixed up. People need a way to tell whose lunch bag is whose.
- The problem is water drips by the door. People need a way to keep the floor dry.
- The problem is blocks are hard to find. People need a way to sort and store the blocks.
Remember
Good solutions start with good problem finding.
If we do not know the real problem, we cannot make the best design.
That is why engineers observe carefully, identify the problem clearly, and understand what people need.
Brief Summary
Problem identification means finding something that is hard, unsafe, missing, or not working well.
Needs assessment means figuring out what people need to help solve that problem.
We observe carefully, say the problem clearly, think about who is affected, and then decide what kind of design could help.
Put what you read to the test
You've worked through Problem Identification and Needs Assessment. Try answering a few questions to see what stuck — and what might deserve a quick reread before you move on.